CMMS CUSTOMER SERVICE : SERVICE MANAGEMENT AND MUCH MORE !

A CUSTOMER SERVICE MANAGEMENT SOFTWARE TO BOOST YOUR PROFITABILITY!

DIMO Maint was the first publisher to provide a differentiated support to its CMMS needs from those with service needs.

 

Our customer service management software is a support for your “profit center management”.

  • Your company is a a small or medium sized business or a large global enterprise
  • You work hard to satisfy your customers
  • Your goal is not to lose money with your after-sales service, but to win
  • Your sedentary and field teams are demanding more comfort and performance

It’s a customer service management software you need!

The world of after-sales service has evolved: to be efficient, profitable and even profitable, the after-sales service must be thought of as a “Service Associated with Equipment Goods” (SABE) [Cepheus]. Discover how we can support you in this process.

THE FUNCTIONAL SCOPE OF THE DIMO MAINT SERVICES CUSTOMER SERVICE CMMS

gestion des demandes et des appels

REQUEST AND CALL MANAGEMENT

gestion des interventions et des chantiers dinstallations

SERVICE REQUEST MANAGEMENT

gestion financiere

FINANCIAL MANAGEMENT

gestion des contrats

CONTRACT MANAGEMENT

portail clients

CUSTOMER PORTAL

tableau de bord sav

CUSTOMER SERVICE DASHBOARDS

DIMO Maint Services reinforces your after-sales organization: both a tool for the operational management of your after-sales service for the follow-up of repair / maintenance interventions, and a financial management tool for monitoring costs, sales and margins.

Available in 2 upgradable versions, DIMO Maint Services is tailored to meet your specific needs:

DIMO Maint Services Standard

a business solution fully integrated with your management software

DIMO Maint Services Full

a global solution to manage your sales and service activity

5 GOOD REASONS FOR CHOOSING DIMO MAINT SERVICES THE CUSTOMER SERVICE MANAGEMENT SOFTWARE

1 – Provide financial management of the activity
2 – Increase company margins by optimizing additional sales of contracts
3 – Benefit from billing adapted to customer service : contracts, subscriptions, sales, repairs not under contract, etc.
4 – Centralize customer information by site category and fleets of equipment
5 – Manage your field operations in real time