CMMS solution for hospitality and catering businesses
Your main concern is to provide your customers with a memorable experience. Efficient management of your infrastructure is therefore essential.
CMMS for the hotel and restaurant industry: for an optimal organization of maintenance work
No customer appreciates being denied access to a service because of a breakdown (such as SPA in a hotel), and no one enjoys having lunch in an unheated restaurant in the middle of winter.
Therefore, the quality of your service offer depends on the maintenance of the premises that welcome your clients and their assets: heating, green spaces, electricity, furniture, rooms, swimming pools, spa, kitchens, air conditioning, reception rooms, etc.
Implementing a CMMS solution for the hotel and restaurant industry contributes to ensuring customer comfort owing to the facility with which one can create requests for maintenance works, plan them, and coordinate the personnel while allowing establishments to optimize their costs and responsiveness.
Reactive maintenance: guaranteeing customer satisfaction
A guest’s only expectation is to have a good stay: any technical issues that may arise are not their concern and should not interfere with their experience. Adopting a maintenance management solution in hospitality facilities has many benefits to ensure service quality and guarantee short response times:
Immediate consideration of the customer's needs
thanks to alerts in the CMMS, such as « my air conditioning isn’t working »
Rapid action-taking thanks to mobility:
immediately notify a technician on his smartphone so that he can act quickly and provide a high level of service
always have equipment and accessories in stock to quickly resolve breakdowns, which is essential for a satisfactory customer experience
Preventive maintenance: keeping assets in operational condition and regulatory issues
Using a preventive maintenance module, all the daily tasks related to hotels and restaurants can be managed, such as cleaning. The CMMS can create daily task lists and automatically follow up on them. The daily tasks can also be shared with all the teams in a specific health context or a poor asset condition. The use of maintenance management software improves the productivity of hotel and restaurant maintenance employees, thanks to the quick access to relevant maintenance data, including asset maintenance history, automation of work orders, and the facilitation of maintenance scheduling.
Besides customer satisfaction, hospitality and catering structures must meet specific standards in terms of warranty and safety regarding fire extinguisher control, spa/pool treatment, etc. The CMMS will allow you to track any maintenance work that can be planned, especially those related to quality and safety regulations. A maintenance management tool also allows you to go green and limit the waste of resources. CMMS help you take an intelligent approach to asset management by enabling you, for instance, to control your electricity/water consumption and adequately monitor the maintenance of energy-intensive assets with a high level of efficiency. For example, with additional controls on boilers, some hotels save up to 25% on energy and reduce costs.
Control of maintenance costs
In hotels, restaurants, and other hospitality facilities, cost optimization is one of the core issues in maintenance. A well-organized maintenance management system taking into account both present and future needs can save from 10 to 30% of annual maintenance costs.
A CMMS tool can indeed help you to:
DIMO Maint's CMMS functionalities adapted to the needs of hoteliers and caterers
The CMMS DIMO Maint adapts to the ground realities of the hotel and restaurant sector thanks to the following functionalities: