CMMS solutions for Customer service

DIMO Maint’s solution dedicated to Customer Service is specially designed to organise and simplify the management of the Customer Service for industrial and service companies :

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What are the issues for the management of the Customer Service ?

  • Improve service quality and ensure customer satisfaction
  • Reduce the time spent to complete tasks
  • Help to make the right diagnosis and strengthen the operational efficiency of the service engineers, either on site or in the workshop
  • Optimise the management of contracts and guarantees
  • Automate the customer follow-up for a better support
  • Monitor and improve the profitability of the Customer Service
  • Increase productivity and business efficiency

CMMS serving Customer Service

By ensuring the continuous efficiency of the maintenance operations and the profitability of the Customer Service, DIMO Maint’s Customer Service solution enables you to :

  • Have access to a common repository and a comprehensive knowledge base about the customers and their equipment.
  • Easily schedule the preventive and curative maintenance operations.
  • Manage the on-site operations from the call acceptance to the operation report, booking and orders of spare parts, management of the subcontracting…
  • Ensure the processing of the operations in the workshop : equipment identification by bar code, monitoring of guarantees, management of standard exchanges…
  • Manage the business activity : quotations, automatic invoicing of maintenance contracts, monitoring of payments, management of stocks and items, management of purchase orders…
Parmi nos références GMAO Service Après-vente
  • Avec la solution DIMO Maint, la Régie du Syndicat Départemental Des Eaux de l’Aube (S.D.D.E.A) garantit aux collectivités et à leurs abonnés des réseaux et des services de qualité.

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