DIMO Maint customer support

DIMO Maint customer support

In order to optimize daily use of our software, the whole team of DIMO Maint specialized technicians is there to assist you after the deployment of CMMS solutions : DIMO Maint MX, OM, MM, AX and OptiMaint, and customer service : DIMO Maint Services.

  • Systematic recording of all requests,
  • Serviced provided in 4 languages : French, English, Spanish and German
  • Full traceability of incidents (priority, status, progress, etc.)
  • Remote control,
  • Curative maintenance.

DIMO Maint customer support gives you more than just a Hot Line : real added value for the success of your projects.

Support

A single entry
point : www.supportdimo.com

  • You can submit your requests 24 hours a day and 7 days a week
  • Quick contact with DIMO Maint Customer Support staff
  • Real-time tracking of the processing of your requests, whether in progress or closed
  • Traceability of all interventions (e-mails, intervention reports, etc.).

Please note that for OptiMaint and DIMO Maint OM customers, support is provided either by phone by contacting +33 2 40 25 27 12 or by sending your request by email to support-om@dimosoftware.com.

Find the updates of DIMO Maint OM and OptiMaint in download from https://share.dimomaint.com/en/

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The prime mission of the DIMO Maint Customer Support service: your satisfaction !

“Every day, the main concern of our staff is to contribute to our customers’ performance by offering them a set of value-added, personalized services. The maintenance contract offers you the guarantee of priority access to a range of tailored services: telephone support, access to the www.supportdimo.com extranet, subscription to new versions, functional upgrades, membership of the Users’ Club.”

Fabrice CAMPOY, DIMO Maint Customer Support Manager