Standardizing and consolidating best practices is essential for a multi-site healthcare provider like Diaverum France. The DimoMaint MX SaaS-based CMMS enables exactly that. Laëtitia Barbier (Director of Operational Excellence), Pascal Kousonsavath (Biomedical Manager), and Raphaël Grappin (IT Service & Configuration Manager) explain why this solution is critical to their operations.
Diaverum provides nephrology care to CKD patients worldwide. Today, the healthcare provider operates in over 24 countries, delivering more than 6 million treatments annually to over 40,000 patients.
Digital technology, an indispensable support for the care mission
“At Diaverum, our mission is to enhance the quality of life for CKD patients through revitalizing nephrology care that considers both their physical and psychological well-being,” explains Laëtitia Barbier.
This mission would not be fully achievable without digital technology. As Raphaël Grappin emphasizes:
“Digital technology aligns with our sustainability strategy by gradually eliminating paper-based processes.”
Furthermore, CMMS plays a critical role in managing maintenance and technical equipment across multiple sites.
“This tool allows us to standardize maintenance practices across France and oversee maintenance operations from both a technical and financial standpoint. It also helps consolidate and share best practices among our multidisciplinary technical teams,” adds Pascal Kousonsavath.
A Mobile SaaS CMMS for On-the-Go Technicians
Diaverum launched the CMMS solution in the first half of 2023.
“We chose the SaaS-based DimoMaint MX because most of our technicians are constantly on the move, and we needed a mobile-friendly solution that allows them to log interventions quickly, even offline,” explains Raphaël Grappin.
Integration was seamless, as Diaverum already utilizes multiple digital tools for medical, quality, and operational management—ranging from inventory tracking and financial workflows to connected dialysis machines.
“However, maintenance was the missing piece in ensuring a truly comprehensive digital workflow,” notes Laëtitia Barbier.
According to Diaverum’s team, the CMMS solution is a powerful tool, but its full potential is only realized when teams are properly trained.
“Training and user support are absolutely critical,” they emphasize.
Overall, DimoMaint’s CMMS enables Diaverum to control maintenance costs by optimizing inventory management and purchase requests. It also enhances performance tracking by analyzing key indicators such as Mean Time to Repair (MTTR) and availability rates.
“It also allows us to track preventive maintenance interventions and ensure full traceability,” explains Pascal Kousonsavath.
This intuitive solution significantly improves intervention and maintenance management.
In terms of customization and workflow integration, the CMMS adapts easily to Diaverum’s specific needs, offering major advantages in mobility.
“With web-based access for remote sites and compatibility with smartphones, tablets, and PCs, our technical and biomedical maintenance teams can respond quickly to any request—ultimately benefiting both the care teams and patients,” concludes Laëtitia Barbier.
