FAQ’s
Find the answers to your questions!
CMMS for Equipment
CMMS for Buildings
Who is DimoMaint CMMS designed for?
It is designed for any organisation that needs to maintain equipment, including companies in manufacturing, energy and environment, healthcare, transport, and construction.
Scalable and modular, it is suitable for both small and mid-sized businesses and large international multi-site organisations.
- Asset management and maintenance history
- Preventive and corrective maintenance, with scheduling
- Inventory, purchasing, and traceability
- Real-time dashboards and analytics
- Mobile access with offline mode
- IT system integration (ERP/MES, SSO, APIs)
- Intuitive interface and quick user adoption
- Scalable design, effective for a simple start and ready to support growth or large-scale rollouts
- Unlimited requesters, multi-language support (18+ languages), multi-site, and multi-currency
- Fast deployment options (Free Start and Quick Start offers)
- Security: DimoMaint MX is ISO 27001 certified
- Easy integration with your IT environment and full interoperability
Yes. The iOS and Android app is designed for technicians and allows them to:
- View work orders, maintenance history, documents, and drawings
- Add photos, comments, and attachments
- Work offline with automatic synchronisation
This helps improve productivity and data reliability.
Yes. The interface can be configured based on user profiles, roles, and job functions.
Modules can also be activated individually depending on your needs, such as inventory, purchasing, compliance, or IoT.
Timeframes depend on:
- The functional scope
- The number of sites to be deployed
- The integrations required
With the Free Start and Quick Start offers, a single-site deployment can begin in under 24 hours through remote services.
- SaaS: cloud-hosted, automatic updates, ISO 27001 certified. Ideal for small and mid-sized businesses, larger organisations, and multi-site groups looking for a scalable, connected solution that supports IoT, BI, and AI through the MX Store and can be deployed quickly.
- On-premise: installed on your own servers, can be used without internet access, and gives your IT team full control over the technical environment. Ideal for remote sites, sectors with strict security requirements such as defence, healthcare, or public organisations outside the EU, or organisations that need full control of their data.
DimoMaint CMMS includes advanced capabilities such as:
- Suggested interventions or spare parts based on historical analysis
- Predictive maintenance through IoT connectors available in the MX Store
- Dynamic KPI visualisation through Business Intelligence
AI is used to improve responsiveness and support better decision-making.
Yes. DimoMaint MX integrates with IoT sensors through connectors available in the MX Store. These tools make it possible to:
- Automatically collect field data
- Trigger preventive work orders
- Anticipate critical failures
Discover the MX Store.
The main difference lies in the type of assets managed, maintenance objectives, and business use cases.
- Industrial and equipment CMMS: designed for the maintenance of production equipment, machine tools, automated lines, and complex technical installations.
It supports industrial performance requirements such as breakdown tracking, detailed preventive maintenance, ERP or MES integration, spare parts traceability, and downtime management. CMMS is essential for maximising equipment availability and avoiding production interruptions. - Building CMMS (FM): designed for the technical management of sites and regulated building systems such as HVAC, fire safety, lifts, and more. It is used by property managers, multi-site operators, and general services teams to schedule compliance inspections, monitor service providers, optimise operating costs, and manage occupant requests.
- DimoMaint FM: technical management of property assets, including sites, installations, and regulated systems
- Suitable for general services teams, multi-site operators, and property managers
- Designed specifically for property maintenance and building management
- SaaS solution hosted securely on Azure, with no installation required
- Dedicated user profiles for occupants, technicians, managers, and service providers
- Fast deployment with Quick Start, plus APIs and SSO for IT integration
- Intuitive interface for quick adoption, even by non-technical users
- Native multi-site management, ideal for organisations operating across networks such as retail, education, or hospitality
- Site and asset management: custom hierarchies, equipment records, history, drawings, and associated documents
- Preventive maintenance: intervention scheduling, automatic notifications, and compliance inspections
- Service request management: requests can be created in just a few clicks by internal or external users
- Contractor management: assignment, deadline tracking, quote validation, and control of actual costs
- Mobile app: full functionality for technicians and contractors, including QR codes, signature capture, geolocation, and forms
- Customisable forms: checklists, readings, risk assessments, surveys, and more
- Reporting and dashboards: customised KPIs, SLA tracking, cost analysis, and exports
- Regulatory compliance: timestamped traceability, archiving, and inspection documentation
- Full traceability
- Simplified management of contractors, quotes, and contracts
- Easier scheduling of preventive tasks and regulatory inspections
- Up to 15% reduction in operating costs
- 20% to 40% improvement in operational efficiency
- Up to 30% optimisation in space usage
Yes. DimoMaint FM supports multiple user profiles with differentiated roles and permissions. You can track, assign, and validate work according to the actual structure of your property operations, whether centrally managed, delegated, contractor-based, or co-managed with occupants or partners.
DimoMaint FM is designed to meet the needs of all stakeholders involved in property maintenance:
- Occupants: create and track requests in just a few clicks through the portal, web interface, or mobile app
- Operational staff (technicians, subcontractors): easily manage work orders and schedules, even offline, with practical tools such as QR codes, geolocation, electronic signature, and direct entry of quotes or consumption data
- Managers: monitor interventions, sites, and assets in real time, oversee contractors, costs, and deadlines, and use customised reports and KPIs to optimise maintenance operations
Yes. The DimoMaint FM mobile app works both online and offline. Data is automatically synchronised as soon as the internet connection is restored. This ensures service continuity, even on sites with limited network coverage.
The solution allows you to:
- Schedule and track mandatory compliance inspections
- Attach documents, checklists, or forms to each intervention
- Ensure complete, timestamped traceability
- Generate compliant and archivable intervention reports
It is a reliable tool for meeting building maintenance standards and compliance requirements, including fire safety, ventilation, lifts, and more.
Yes. DimoMaint FM is designed to manage:
- Multiple sites, buildings, floors, rooms, and technical areas
- Internal teams and contractors across different sites
- Separate or shared contracts depending on the site
- Site-level schedules and KPIs, as well as consolidated global reporting
Multi-site management is built into the solution and is ideal for retail networks, schools, hotel groups, office parks, and public sector organisations.
DimoMaint
IT System Integration
DimoMaint is a recognised CMMS provider with more than 28 years of experience. Its solutions are used by over 2,500 customers in 100 countries across a wide range of sectors and organisation sizes.
Key strengths include:
- Proven, scalable CMMS solutions deployed internationally
- Simple and intuitive interfaces designed for field users
- A team of experts supporting you from project definition to implementation
- Offers suited to both small businesses and large multi-site or international organisations
- A high level of security, with ISO 27001 certification for DimoMaint MX
DimoMaint applies a security policy aligned with international standards:
- DimoMaint MX is ISO 27001 certified, the leading international standard for information security management
- Data is hosted in the Microsoft Azure cloud, known for its high standards of security, resilience, and compliance, including GDPR, automatic backups, encryption, and traceability
- A business continuity plan is in place, supported by regular audits and automatic security updates
More information on security: Security and trust at DimoMaint.
For SaaS solutions such as MX and FM, updates are automatic, regular, and seamless, and include new features as well as security fixes.
Yes. DimoMaint offers solutions specifically designed for small and mid-sized organisations that want to get started quickly without technical complexity.
With Free Start or Quick Start, you benefit from fast remote deployment, with service delivery in under 24 hours, a simple interface, and no need for internal infrastructure. The solution can still scale as your needs grow.
See the offer for small and medium-sized organisations: Solutions for smaller organisations.
Yes. DimoMaint provides native multi-site solutions for organisations managing multiple locations or entities.
Key features include:
- Centralised or decentralised management depending on your organisation
- Consolidated data or site-level reporting
- User profiles and permissions by site
- Multi-language, multi-currency, and multi-time-zone support
Learn more: Solutions for multi-site organisations.
Yes. DimoMaint supports many international groups with multi-country CMMS deployments.
Benefits for international projects include:
- A platform available in more than 18 languages
- A proven deployment methodology covering localisation, configuration, and change management
- Compatibility with international standards and local regulations
- International technical support and a partner network across multiple regions
Learn more: International deployment.
Yes. DimoMaint solutions are designed to integrate simply and effectively with any IT environment.
Whether your needs are basic, such as file imports and exports, or involve real-time interfaces, DimoMaint offers ready-to-use connectors, an open REST API, and a documented library of web services.
Integration with an ERP can be handled in several ways:
- Through standard business connectors such as Sage X3, Sage 100, Microsoft Dynamics, and others
- Through REST web services and APIs for flexible and secure synchronisation
- Through flat-file imports and exports tailored to your accounting or production management tools
This integration helps avoid duplicate entry, improve data reliability, and automate workflows such as purchasing, fixed assets, and supplier management.
DimoMaint can connect your CMMS with many parts of your information system:
- ERP / accounting / purchasing: unify inventory management and purchase requests
- MES / monitoring / BMS / building automation: automatically retrieve technical data or readings to trigger interventions
- HRIS: integrate attendance and absence calendars to plan maintenance teams
- Shared master data: synchronise supplier databases, spare parts, sites, and more
- Fixed assets: ensure consistency between technical maintenance and asset accounting, from acquisition to disposal
DimoMaint CMMS solutions integrate seamlessly with your existing IT environment, including ERP, monitoring systems, MES, building automation, and IoT, through business connectors and web services.
DimoMaint MX, with its API, gives users a high degree of agility through its ability to interact with other business applications.
Integration with monitoring systems can be carried out either through one of our business connectors, for example with PC VUE, or through our REST API web service library or flat-file import/export module.
Integration is carried out in several stages:
- Analysis of requirements and target systems
- Selection of the integration method: connector, web services, or flat file
- Technical configuration and testing with your IT teams
- Functional validation, followed by go-live
DimoMaint supports you at every stage with dedicated technical assistance and full documentation.
Yes. Thanks to its REST API and web services, DimoMaint can synchronise data in real time with your business applications such as ERP, monitoring systems, and IoT platforms.
This ensures full data consistency and uninterrupted processes.
Yes. DimoMaint CMMS can automatically receive data from IoT sensors through a monitoring or predictive maintenance solution.
Incoming data, such as temperature, vibration, meter readings, or alarms, can be analysed and used to automatically trigger a work order or alert in the CMMS.
Connection is handled through the REST API or through dedicated connectors available in the MX Store.
CMMS Princing and Deployment
Support and Training
Whatever CMMS solution you choose, the main costs to consider are:
- Software and mobile application licences
- Deployment services, including user training
- Integration and interface costs
The subscription fees for DimoMaint MX include systematic updates with each new version.
Deployment depends on the scope of your project and the level of support required. Three deployment models are available:
- Free Start (from €990): simple project, fully remote, access to an e-learning platform, with 3 hours of support included
- Quick Start: 3 days of assisted remote implementation
- Custom deployment: multi-site rollout with a dedicated consultant
DimoMaint provides personalised support and a single point of contact to ensure a smooth project experience.
This depends on the size and complexity of your organisation:
- Small business or single site: choose a simple and fast remote deployment with Free Start or Quick Start, with or without online training
- Multi-site or international organisation: a hybrid or on-site deployment with tailored training and dedicated support is often the best fit for multilingual or complex projects
Support is available 24/7 through the secure customer extranet:
https://www.supportdimo.com
You can:
- Report an incident or ask a technical question
- Track the progress of your requests
- Access resources, FAQs, user guides, and documentation
Support is available in four languages: French, English, Spanish, and German.
DimoMaint has extensive international experience, with more than 1,500 CMMS projects delivered in over 100 countries.
This support is built on:
- A multilingual, multi-site, and multi-currency solution
- A network of more than 50 certified partners worldwide across Europe, Africa, the Americas, Asia, and Oceania
- Localised support across several time zones in Europe, the Americas, and Asia
- In-depth knowledge of local contexts, including regulations, culture, infrastructure, and languages
Learn more: International CMMS deployment.
DimoMaint offers a full training catalogue, including:
- Software training for DimoMaint MX or FM, delivered on site, remotely, or through e-learning
- Role-based training covering maintenance management, work organisation, performance indicators, and more
- Post-go-live support and user coaching
- Tailored training based on your functional or sector-specific needs
See the catalogue: Our CMMS training programmes.
Throughout the implementation phase, you are supported by:
- A dedicated project manager as your main point of contact, responsible for coordinating deployment, monitoring the schedule, and ensuring successful delivery
- Functional or technical experts involved as needed for specific requirements such as ERP integration, maintenance organisation, or reporting
- A support team available from the start to ensure continuity after go-live
This personalised support helps secure your project and enables you to become autonomous more quickly.
CMMS Glossary
A CMMS (Computerised Maintenance Management System) is software used to plan, monitor, and optimise maintenance operations for a site, a machine, or a fleet of equipment.
It helps organisations to:
- Reduce breakdowns and unplanned downtime
- Extend equipment lifespan
- Organise preventive and corrective interventions
- Analyse costs, intervention times, and maintenance team performance
It is designed for several user profiles:
- Maintenance manager: oversees operations and KPIs
- Methods manager: handles planning, preparation, and standardisation
- Technician: carries out and tracks interventions
- Storekeeper: manages spare parts inventory
Learn more about CMMS features.
SaaS (Software as a Service) is a software delivery model in which the application is hosted remotely in the cloud and accessed عبر the internet, without local installation.
In the case of a SaaS CMMS such as DimoMaint MX, this means:
- No internal servers to maintain
- Automatic updates included
- Data secured on a cloud infrastructure such as Microsoft Azure
- Subscription-based pricing
Discover DimoMaint MX SaaS CMMS.
IIoT (Industrial Internet of Things) refers to the use of connected sensors to monitor the condition of industrial equipment in real time.
In a CMMS context, IIoT makes it possible to:
- Automatically collect field data such as temperature, vibration, or consumption
- Trigger alerts or preventive interventions
- Move towards a predictive maintenance approach
DimoMaint CMMS can connect to sensors through web services, APIs, or monitoring solutions.
Learn more about connected CMMS.
ISO 27001 is an international standard that defines the requirements for an Information Security Management System (ISMS).
This certification ensures:
- The confidentiality, integrity, and availability of data
- Rigorous security procedures, regular audits, and access control
- A high level of protection against cyber threats
DimoMaint MX is ISO 27001 certified, providing strong assurance for the protection of sensitive data.
Learn more about security at DimoMaint.
Interoperability is the ability of software to communicate and exchange data with other applications or information systems.
In a CMMS, this can make it possible to:
- Exchange data with an ERP, monitoring platform, BMS/building automation system, or HRIS
- Avoid duplicate data entry and reduce errors
- Create automated workflows, such as automatic work order generation from an external system
DimoMaint solutions include a REST API, business connectors, and standard interfaces to support this interoperability.
