As Didier Vandermouten, Senior Hospital Technician at Valenciennes Hospital Center, explains, technical service needs have evolved significantly, particularly in terms of mobility and flexibility. That’s why, in July 2021, the hospital chose DimoMaint’s CMMS solution.
In a hospital, ensuring uninterrupted service is crucial. The technical teams handle all first-level maintenance tasks requested by hospital departments, covering everything from electrical work and plumbing to mechanical repairs and general maintenance.
The department consists of about twenty staff members, plus an additional ten specialists in the biomedical workshop, which manages all equipment related to patient care and medical services.
“Our previous CMMS system worked in a similar way, processing maintenance requests through service tickets, but it lacked mobility features. That’s why we started looking for a new solution,”
— Didier Vandermouten.
The demand for a mobile-friendly solution came from both the technical teams and the hospital staff submitting requests. With mobility, technicians can receive real-time updates on a smartphone or tablet, along with maintenance requests submitted by departments or forwarded by the workshop supervisor. Requesters also get updates on their service tickets, including email notifications and automatic reminders pushed by the software.
Another key advantage is the ability to attach reports, photos, and other relevant documents directly to the service request.
Optimizing Team Management with CMMS
An Open and Customizable Tool
One of the standout features of DimoMaint’s CMMS is its API connectors, which enable seamless communication between different software systems, including AI-driven tools. For instance, APAVE, the regulatory inspection agency, can send its reports directly from its own software when conducting compliance checks on buildings and equipment. DimoMaint’s CMMS then converts these reports into service tickets.
“This ability to connect different vendors’ software through API integrations is a game-changer. It allows us to process and manage large volumes of data internally,”
— Didier Vandermouten.
The CMMS solution will also help advance the hospital’s adoption of BIM (Building Information Modeling). By integrating digital twin technology, the system will synchronize 3D building models with maintenance data. Any changes in equipment locations or building layouts recorded in the ARCHIDATA software will automatically update the CMMS database via web services, thanks to the Visionsoft solution. Similarly, any maintenance action logged in the CMMS will be available in the BIM system, bridging the gap between design and operational data.
Continuous Improvement and Regular Updates
Another major advantage is the software’s continuous evolution. DimoMaint releases updates every six weeks and is highly responsive to user feedback and improvement requests.
“The platform even includes a ticketing system where we can track all our requests,”
— Didier Vandermouten.
He also highlights the proactive approach of DimoMaint’s team, noting that their willingness to refine the software based on real-world needs benefits all users.
“Since they work with many hospitals and other industries, the improvements they make eventually roll out to everyone,” he explains.
This level of responsiveness is paying off. More hospitals are showing interest in the product, and Vandermouten regularly receives inquiries from other hospital technical teams looking for information.
“We’ve become somewhat of a reference for DimoMaint’s CMMS. Not only has the product met our technical expectations, but the company’s responsiveness and willingness to improve it have been truly impressive. Plus, it’s a very competitive solution.”
