What is the operational context of Simply Solutions and its specific requirements?
Simply Solutions, an international player in the facility management and workplace maintenance field, provides efficient and rapid solutions at all levels: local, national, and international.
The company advocates for impeccable service tailored to the unique challenges of each client, while staying perfectly in tune with their requirements and environment. With a broad network of clients, primarily retailers across thousands of locations in the United Kingdom, Ireland, and Europe, Simply Solutions employs DimoMaint FM, a CAFM software, to orchestrate both reactive and preventative maintenance of these sites.
Their customer service collects requests, schedules actions, and relays them to the maintenance team for real-time management. Clients also have the ability to view and initiate tasks across all their locations.
DimoMaint FM enhances the user experience with several beneficial features for facility management, such as:
- Defining service level contracts and prioritizing tasks for each client;
- Generating financial reports that integrate costs and revenues within Xero, Simply Solutions’ accounting system;
- Automatic and optimized resource allocation for each action, according to the site and the nature of the work required;
- An intuitive user interface that is fast and responsive, beneficial for support teams, engineers, and clients;
- Streamlined quote management.
How has Simply Solutions customized and improved DimoMaint’s FM solution?
While DimoMaint FM initially suited the needs of Simply Solutions, certain customizations were necessary to better meet the company’s specific requirements. Following a two-month collaboration with Simply, various improvements were incorporated into the software, including:
- Automatic task assignment to the most qualified technician, based on their skills and the location of the intervention;
- Optimization of the quoting process, allowing for direct submission to clients for approval;
- Efficient management of a large volume of actions and sites, ensuring a quick response and an intuitive interface;
- Advanced integration with the Xero accounting system;
- The structuring of customized client contracts to group sites by client while adhering to service agreements and regional and engineer preferences.
The DimoMaint FM download center was also set up to simplify data import from spreadsheets for sites, engineers, and users. The collaboration with the Simply Solutions team has been particularly fruitful and enjoyable, marked by a friendly professional relationship and a clear understanding of technological goals, thus maximizing time and value dedicated to clients.
