DimoMaint customer service

Autonomous and deepened use of our CMMS software, thanks to tailor-made support that meets your needs.

One goal: customer’s satisfaction

Making your digital transformation a success and guaranteeing long-term customer satisfaction is our daily concern.
It is therefore important for DimoMaint to create a privileged way to support you throughout your CMMS project.

A team of CMMS expertsat your service

8/10 customer support satisfaction score
96% of our clients recommended this service
3 continents: Local presence in the Americas, Asia and Europe
4 languages: Our team supports you in French, English, Spanish and German.

To provide high-quality local service, we also rely on a network of certified partners worldwide.

A single point of entryfor all your inquiries

To contact our customer service department, log on directly to www.supportdimo.com

Submit your requests 24/7
Quick contact with the DimoMaint Customer Support teams
Real-time tracking of requests
Full traceability of all actions on your requests (email notifications, intervention reports, etc.).

Customer Caremore than just service

Going beyond the basic hotline, DimoMaint Customer Service offers customized, high-value services designed to increase your autonomy in managing your maintenance solution.

Welcome support

After the project Go-Live, DimoMaint will officially great you with a “Welcome Support” call provided by our support team. The purpose of the “Welcome Support” is to review your project and ensure that your credentials at www.supportdimo.com are valid. The expert accompanying you during this call will introduce the tool, explain the role of the Support Team and answer your initial questions.

Remote assistance

We can quickly access your applications through remote access. This convenient solution saves significant time and allows for secure operations in your IT environment without needing any on-site visit.

TMA: third-party application maintenance

Are you looking for a comprehensive outsourcing option for your maintenance system? We’ve developed a suitable solution: Third-Party Application Maintenance (TMA).
Software evolution requests, Update reviews, Additional training, Interface Management, Customized KPIs, the TMA services can be tailored to your needs!