Background to Individual Restaurants and their requirements
Individual Restaurants are one of the UK’s leading restaurant companies, responsible for a collection of amazing restaurants including Piccolino, The Restaurant Bar & Grill, Bank Restaurant & Bar and Gino D’Acampo My Restaurants. Their experienced team of chefs prepare all of the dishes in their restaurants daily from scratch, using carefully sourced ingredients. They pride themselves on their food, their service and their people.
They have over 50 restaurants in premium city centre locations across the UK. The quality and well being of the sites is very important with 7 in-house engineers and over 250 contractors maintaining the restaurants, managed by Charlie, the Facilities Manager.
They have over 2,200 assets across their restaurants from catering equipment to refrigeration.
Charlie contacted DimoMaint while reviewing over 10 other solutions. He was drawn to us by some stand out features such as:
– the engineer apps, for the 7 engineers to manage their workload of daily tasks.
– helpdesk / job requests for restaurant managers to create job requests to the central help desk
– the electronic forms allowing jobs requests to be customised by job type
– The strong asset management and ability to add assets to a job request.
– the ability to record and cost the time spent by engineers and to use timesheets
– run scheduled reports
