How do you structure maintenance for a multisite hotel network, track interventions, prepare for regulatory deadlines and keep a clear view of activity? B&B HOTELS shares its experience with DimoMaint.
A major challenge: ensuring technical performance and guest comfort
For B&B HOTELS, maintenance plays a direct role in both the proper operation of the properties and the experience of guests.
Teams must both manage the technical operation of the hotels, comply with regulatory requirements and minimize the impact of breakdowns on guest comfort.
 The consequences of poor maintenance are repeated breakdowns, which lead to guest discomfort and poor reviews on booking platforms. – Yassine LAMRAOUI : Manager, B&B HOTEL Lyon Ouest Tassin
In a multisite hotel network, maintenance therefore goes beyond technical management of assets: it also contributes to service quality and the property’s image.
Discover B&B HOTELS’ experience
In this video, the teams at B&B HOTELS explain how they use DimoMaint to schedule preventive maintenance, manage work requests, track contractors and centralize technical information for their properties.
Moving away from management based on human memory and Excel
Managing maintenance for a network of several hundred hotels involves a large volume of information to track.
At B&B HOTELS, field managers could be responsible for a portfolio of 35 to 40 hotels. In that context, individual memory and Excel files quickly showed their limits.
Human memory has its limits, and so does the Excel spreadsheet. – Sylvain DE OLIVEIRA : Maintenance Director HS Western Europe
DimoMaint centralizes maintenance information in a shared tool and structures the tracking of operations across the network.
The solution is used daily to schedule preventive maintenance and manage work requests in the properties.
Simplify intervention management with contractors
When a breakdown occurs in a hotel, the app lets users specify the nature and location of the issue.
The work request can then be assigned to the appropriate contractor, who receives a notification about the intervention.
The follow-up continues until the contractor arrives on site.
This organization helps streamline intervention management and reduce the manual steps needed to identify the right contact and convey useful information.
Facilitate regulatory tracking remotely
Regulatory tracking is another key issue for B&B HOTELS’ asset and maintenance teams.
Thanks to the tool, managers can prepare some deadlines remotely, in particular safety committee meetings.
Documents are made available to hotel managers, who can then view, print and file them.
This centralization simplifies inspection preparation and reduces the communication required between central teams and properties.
 The main advantage is that I save time. I can prepare my safety committee meetings remotely and share this tool with the managers. – Cyril BOSSON : Maintenance, Hygiene & Safety Manager, Rhône Alpes
Centralize history and maintain traceability of interventions
Beyond day-to-day management, DimoMaint enables B&B HOTELS to keep a structured history of completed operations.
Teams thus have traceability of interventions carried out on a specific breakdown or asset.
The real benefit of implementing this solution is centralizing and keeping traceability of all interventions carried out for a specific breakdown. – Yassine LAMRAOUI : Manager, B&B HOTEL Lyon Ouest Tassin
This historical view helps better understand recurring incidents and access useful information more quickly.
A solution adapted to hotel operations
B&B HOTELS also worked with DimoMaint to adapt the tool to the specifics of its organization.
Customization notably allowed integrating vocabulary closer to the daily language of hotel teams and making some technical concepts more accessible to users.
The goal : offer a simple, understandable system that can be used by different profiles within the properties.
A CMMS suited to a multisite organization
The testimonial also highlights the challenge of scaling up.
At the time of the testimonial, DimoMaint had been deployed across 350 hotels in France.
The need was therefore no longer just to manage maintenance of a single property correctly, but to have a tool capable of structuring and harmonizing practices at large scale.
Going back to human memory and our Excel management to handle 400 hotels would simply become impossible.- Sylvain DE OLIVEIRA : Maintenance Director HS Western Europe
This centralization gives teams a shared view of maintenance while retaining the flexibility needed to account for each property’s realities.
Key points of the project
With DimoMaint, B&B HOTELS has a tool that allows them to:
- Schedule preventive maintenance
- Manage work requests
- Route interventions to the appropriate contractors
- Prepare certain regulatory deadlines remotely
- Share documents with hotel managers
- Keep history and traceability of interventions
- Adapt vocabulary and practices to the specificities of the hospitality sector
- Structure maintenance for a network of several hundred properties
